Order & Payment
Fees Calculation = Product Price + China Domestic Delivery Fee+ International Shipping Fee+ Processing Fee + Local Delivery Fee + Extra Charges (Optional)
- The volume calculation of product (Air & Sea Shipment) based on 1.0 kg rounded method.
- Air Shipping: First weight shipping charges calculated based on 1 kg, continuous weight calculated every 1.0 kg.
- Sea Shipping: First weight shipping charges calculated based on 3 kg, continuous weight calculated every 1.0 kg.
- 1.0 kg will be one counting unit for continous weight.
International Shipping Charges Calculated First Weight Method:
- If the product weight is 1.2 kg (rounding to 2.0 kg) and chosen Sea Shipping method, weight shipping charges calculated will based on First 3 kg charges.
- If the product weight is 0.4 kg (rounding to 1.0 kg) and chosen Air Shipping method, weight shipping charges calculated will based on First 1 kg charges.
Reminder: We are encouraging customers to purchase more, because the more products to purchase, freight calculation will be cheaper.
A. Product Price
Products prices as stated already covert with the exchange rate into the corresponding price of MYR.
Kindly contact customer services if have any inquires. (Hotline: 010-3655255)
B. China Domestic Delivery Fee
We do not collect extra charges where the China Domestics Shipping fee is collected by the seller such as Taobao, TMall, JD, etc. Most of the sellers are free postage, but some sellers may collect postage fee, and some seller require customer to purchase specify amount of goods only free postage. Thus, customers have to alert on this issues.
C. International Shipping Fee
International shipping fees is a cost that the parcels shipped from Guangzhou warehouse to the country where the customer is located.
Below is the updated International Shipping fees:-
Sea Shipping (Buy For Me & Dropshipping Product - count by KG)
Big Sea Shipping (Buy For Me & Dropshipping Product - Bulk Order count by M3)
Remarks: Sea Shipping by M3 service in East Malaysia temporary support at Kota Kinabalu & Kuching area delivery.
Air Shipping (For Buy For Me service only - Count by KG)
- The shipping duration is the estimated transit time (from Guangzhou warehouse to the customer door), the actual delivery time depending to customs / air clearance speed and local courier service efficiency shall prevail.
- Due to recent COVID-19 pandemic across the world, flight been delayed will result in late received your parcel (Temporarily unable to confirm the exact delivery time).
Note: By Air Shipping - If the package you ordered exceeds 120cm x 80cm x 80cm, an extra long fee will be charged (the package will be charged for the final calculation after the package arrives at the China warehouse. Asia5B Customer Service admin will contact customer for details of this charge)
D. Local Delivery Fee
Local delivery fees is when customer place order and select the "door to door" (delivery to home) service.
Note: LOCAL DELIVERY FEES EXEMPTED (Free local delivery) will be extended until further notice.
E. Processing Fee
5% of processing fees include all the documentation fee.
Calculation as below:
Processing Fee* = (Product Price + China Domestic Delivery Fee) x 5%
Attention: As of 17 August 2020 onward the Processing Fee is excluding the calculation of International Shipping with 5%.
Promotion extended: Processing Fee 2.5% (50% Off) valid until 10 December 2020.
F. Parcel Lost Guarantee
(Product Price + China Domestic Delivery Fee + International Shipping Fee) x 3%.
Claimable amount from this Parcel Lost Guarantee when happen any issue on parcel loss:
Without purchase Parcel Lost Guarantee
Claimable amount limited to Product Price, maximum claimable amount is RM400.
With purchase Parcel Lost Guarantee
Claimable amount limited to Product Price + China Domestic Delivery Fee + International Shipping Fee, maximum claimable amount up to RM1,500 only.
G. Additional Charges (Optional)
After parcel has arrived at the warehouse
Once the parcel has arrived at the warehouse, you will be entitled for 20 days of free storage. Bear in mind, a fee of RM1.00 per parcel / day will be charged if the allocated time has overdue.
After request for “Order to Pack”
Once you have submitted the “Order to Pack”, you will be entitled for additional 14 days of free storage. Once the allocated time has overdue, a storage fee of RM1.00 per parcel / day will be charged.
Add-on Service charges
- Wood Crate
RMB 40.50 / 0.1m3
- Bubble Wrap
RMB 5.00 / meter
- Fragile Stickers
RMB 0.80 / sticker
Parcel contents photo service
RM1.00 per individual parcel
The photo service covers 3 images per parcel only**
** ATTENTION: This can be requested via phone call to our customer service, or by writing a note / description when submitting an order.
If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.